FAQ

FAQ

 

SIGNING UP

  • I’m confused. What is OuiPlease?

OuiPlease is a luxury subscription box that delivers the best of France to your doorstep every other month.

  • What sorts of items will I receive in a OuiPlease Box?

Every OuiPlease box will feature a unique selection of full-sized French products. Each volume contains a variation of items from our apparel, epicure, beauty, accessories and home decor categories.

  • I’m intrigued! How do I purchase a OuiPlease Box?

Becoming a member is as easy as un, deux, trois! We offer three different membership levels depending on how long you’d like to commit to the subscription. Learn more: http://ouipleasebox.com/how-it-works/

  • I just joined as a member, when will I receive my first box?

Salut! Welcome to OuiPlease. Our boxes are shipped out every other month, so you will receive your box the next time we are in a shipping phase. For instance, if we are shipping in January then March, and you sign up in February, the first box you will receive is the March box. We do not stagger shipping, all boxes are sent out within the same week.

If you need more specific information about your box, please contact customer service. To follow along with the OuiPlease shipping process, follow our updates via social media: Facebook | Instagram.

  • Do I need to be a OuiPlease Member to purchase items from the OuiShop?

Anyone can purchase items from the OuiShop, you do not need to be a member! To purchase in the OuiShop, create an account, then you can explore, buy, and enjoy lovely French goodies from our past boxes.

  • I just purchased an item from the OuiShop. When will I receive my item?

OuiShop items typically ship in 5 business days. When your item is shipped, you will receive an email with your tracking information. Once shipped from OuiPlease, delivery can take 3-5 days.

 

MY ACCOUNT

  • Oops. I forgot my password!

If you don’t remember your password, contact support and we can reset it for you. If you’ve tried a few different variations and still can’t get into your account, you’ve probably been locked out! Give it 24 hours to try again, or you can contact us to reset it.

  • Can I change my shipping address?

Yes! Please contact support@ouiplease.com and we will take care of it for you!

  • Can I change my email address?

Yes! Please contact support@ouiplease.com.

 

BILLING

  • When will my card be charged?

For an annual membership, your card will be charged one time. There are no auto-renewals for annual memberships at the end of the year.

For A Month-to-Month membership, you’ll be charged every other month on the same day regardless of shipping delays we might be experiencing.

  • How do I update my billing information?

Log in to your OuiPlease account, go to My Account, then edit the payment information. Voila!

 

SHIPPING

  • What countries do you ship to?        

We are currently shipping within the United States and Canada only.

  • How much does shipping cost?

Shipping is free for orders of $50 or more.

The subscription boxes ship free anywhere in the United States.

If we are shipping your box to Canada, duties and taxes are included at checkout.

 

TRACKING

  • When will I receive a tracking number?

Once your package has shipped, you will receive an email with your tracking number directly from OuiPlease.

If you do not receive your tracking number once shipping has begun [which we will specify via social media], please contact support.

We encourage our members to register for My Choice at ups.com under the tracking tab. This is a free service provided by UPS. You will receive alerts any time a package is shipped to you through UPS.

You may also make changes to your delivery through this service.

  • Help! I didn’t receive my box.

We’ll figure it out! Please contact us at support@ouiplease.com.

  • My OuiPlease Box is marked as delivered, but I didn’t receive it.

If you did not receive your box, please contact support@ouiplease.com right away.

If you were given a tracking number, don’t forget to contact the shipping service as well.

 

CANCELLATION

  • What is your cancellation policy?

Cancellations are different for every membership. You may cancel your Month-to-Month Membership at any time, free of charge, by logging in to your account and following the cancellation procedures.

Annual Memberships are only charged once a year and do not automatically renew, so you do not need to manually cancel if you don’t want to renew. Please visit our terms for more information.

  • How do I cancel my OuiPlease subscription?

We’re sad to see you go! Log in to your OuiPlease account and select “Cancel Subscription.” Keep in mind that Annual Memberships are only charged once a year so there is no need to cancel. In other words, subscription cancellations are more for Month-to-Month memberships.

  • My account says it’s been canceled but I don’t want to go!

If your account reads cancelled please contact support@ouiplease.com and we’ll take care of it for you.

 

REFUNDS AND RETURNS

  • I don’t like my selection! Does OuiPlease accept returns?

Due to the custom nature of Oui Please boxes, we are unfortunately not able to accept returns, refund, credit, exchange or transfer after the order has been shipped. If you are unhappy with any item in particular, please email support@ouiplease.com.

  • I received a damaged item! What happens now?

If you received a damaged item, please contact support@ouiplease.com within 30 days of shipping and we’ll take care of it for you.

  • I would like a refund.

Let’s talk about it! Contact us at support@ouiplease.com. We know it’s frustrating, but cancelling your subscription online does not automatically get you a refund.For Single Parcel Memberships, Month-to-Month Memberships and Premium Annual Memberships, all sales are final. Please review our terms for more information.  We will give refunds on certain orders that have not been shipped, but once the boxes have been shipped you can’t exchange or return items for a refund.

Read more of our terms and conditions: http://ouipleasebox.com/terms-conditions/.

 

Still have questions? Feel Free to email us at support@ouiplease.com and we will be happy to help you!!