FAQ

SIGNING UP

I’m confused. What is OuiPlease?

OuiPlease is a bi-monthly French luxury subscription box that delivers the best of France to your doorstep every other month. Available in US & CAD only at this time. 

What sorts of items will I receive in a OuiPlease Box?

Every OuiPlease box features a unique selection of full-sized French products. Each volume contains a variation of 10-12 items from our apparel, epicure, beauty, jewelry, accessories, and home decor categories. 

I’m intrigued! How do I purchase a OuiPlease Box?

Becoming a member is as easy as un, deux, trois! We offer bi-monthly or annual membership levels depending on how long you’d like to commit to the subscription. And if you’re not quite ready to commit to a membership, you can opt-in for our single box option. Please note however, the same delivery times as a bi-monthly or annual apply to our single box options, meaning it will ship during the next shipping cycle. (We do not stagger shipping).

I just joined as a member, when will I receive my first box?

Our boxes are shipped out every two months, so you will receive your box the next time we are in a shipping phase. For instance, if we announce the box in January, and you sign up at the end of February, and the current box is sold out – you will be automatically entered for the next box shipping March through April. We do not stagger shipping and ship all boxes within the same week, approximately two months from when the box is announced. After the shipping cycle has ended a new box is introduced. If you need more specific information about your box, please contact customer service at [email protected]. The same applies for Single Box options. So if you purchase it as a gift and the box has not yet been released, it will not ship until the shipping cycle starts.

To follow along with the OuiPlease shipping process, follow our updates via social media: Facebook | Instagram.

Do I need to be a OuiPlease Member to purchase items from the OuiShop?

Anyone can purchase items from the OuiShop, you do not need to be a member! To purchase in the OuiShop, create an account, then you can explore, buy, and enjoy lovely French luxury items from our past boxes.

I just purchased an item from the OuiShop. When will I receive my item?

OuiShop items typically ship in 5 business days. When your item is shipped, you will receive an email with your tracking information. Once shipped from OuiPlease, delivery can take 3-5 days. You can opt-in for real-time updates via USPS.

MY ACCOUNT

Oops. I forgot my password!

If you don’t remember your password, contact support and we can reset it for you. If you’ve tried a few different variations and still can’t get into your account, you’ve probably been locked out! Give it 24 hours to try again, or you can contact us to reset it.

Can I change my shipping address?

Yes! Please contact [email protected]ouipleasebox.com and we will take care of it for you!

Can I change my email address?

Yes! Please contact [email protected].

BILLING

When will my card be charged?

For an annual membership, your card will be charged one time. There are no auto-renewals for annual memberships at the end of the year.

For A Month-to-Month membership, you’ll be charged every other month on the same day regardless of shipping delays we might be experiencing.

How do I update my billing information?

Log in to your OuiPlease account, go to My Account, then edit the payment information. Voila!

SHIPPING

What countries do you ship to?        

We are currently shipping within the United States and Canada only.

How much does shipping cost?

Shipping is free for orders of $50 or more.

The subscription boxes ship free anywhere in the United States.

If we are shipping your box to Canada, duties, and taxes are included at checkout. For shipment to Canada, we charge a low, flat-rate fee of $40.86. Since we ship from Dallas, TX, this fee covers duties and taxes incurred during international shipping.

I received a tracking # but it still says ‘label has been created’. Is something wrong?

We know you are eager to receive your box, as are we 🙂 However, OuiPlease has a unique shipping method, where we ship each Limited Edition subscription box in bulk, we do not stagger shipping. What this means is we have to prepare all the labels in advance to accommodate our 2,000+ boxes going out at the same time. Therefore, you may receive a notification saying your label has been created, but it may take up to 14 days until it ships. Not to worry, you will receive a second notification once the item has left our facility and shipped, to easily track your shipment. We thank you for your patience and understanding.

TRACKING

When will I receive a tracking number?

Once your package has shipped, you will receive an email with your tracking number directly from OuiPlease.

If you do not receive your tracking number once shipping has begun [which we will specify via social media], please contact support.

We encourage our members to register for My Choice at ups.com under the tracking tab. This is a free service provided by UPS. You will receive alerts any time a package is shipped to you through UPS. You may also make changes to your delivery through this service.

If your box is shipping USPS you can opt-in for real-time updates by clicking the tracking link you receive in your email and following the instructions provided by USPS. 

Help! I didn’t receive my box.

We’ll figure it out! Please contact us at [email protected].

My OuiPlease Box is marked as delivered, but I didn’t receive it.

If you did not receive your box, please contact [email protected] right away.

If you were given a tracking number, don’t forget to contact the shipping service as well.

CANCELLATION

What is your cancellation policy?

Cancellations are different for each membership. You may cancel your month-to-month membership at any time, free of charge, by logging in to your account and following the cancellation procedures.

Annual memberships are only charged once a year and do not automatically renew, so you do not need to manually cancel if you don’t want to renew. Please visit our terms for more information.

How do I cancel my OuiPlease subscription?

We’re sad to see you go! Log in to your OuiPlease account and select “Cancel Subscription.” Keep in mind that Annual Memberships are only charged once a year so there is no need to cancel. In other words, subscription cancellations are more for Month-to-Month memberships.

My account says it’s been canceled but I don’t want to go!

If your account reads canceled please contact [email protected] and we’ll take care of it for you.

REFUNDS AND RETURNS

I don’t like my selection! Does OuiPlease accept returns?

Due to the custom nature of Oui Please boxes, we are unfortunately not able to accept returns, refund, credit, exchange or transfer after the order has been shipped. If you are unhappy with any item in particular, please email [email protected].

I received a damaged item! What happens now?

If you received a damaged item, please contact [email protected] within 30 days of shipping and we’ll take care of it for you.

I would like a refund.

Let’s talk about it! Contact us at [email protected]. We know it’s frustrating, but canceling your subscription online does not automatically get you a refund. For Single Parcel Memberships, Month-to-Month Memberships and Premium Annual Memberships, all sales are final. Please review our terms for more information.  We will give refunds on certain orders that have not been shipped, but once the boxes have been shipped you can’t exchange or return items for a refund.

Read more of our terms and conditions:

https://ouipleasebox.com/terms-conditions/

Still have questions? Feel Free to email us at [email protected] and we will be happy to help you!!

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