To Our OuiPlease Community,

By now we are all aware of the severity of COVID-19 and probably exhausted from the anxiety of it all. While we don’t want to add to the stress, we do want to let you know how we’re dealing with it at OuiPlease. Our thoughts continue to be with the safety and health of our employees, customers, and the world.

  The OuiPlease Team

Can I still shop online?

Absolutely! If you’re shopping at the OuiShop, make sure to use OUISHOP60 to get 60% off. Don’t forget to use code 2021REFRESH to get 25% off your next box purchase. Any new single box orders and/or subscriptions will be for our VOL. 5.5 Spring box.

Should I expect a delay with my order?

For the health and safety of our team, we only have a small and very limited team on-site and we will process all orders as quickly as possible. Changes with our shipping carrier have caused further delays and we appreciate your patience and understanding. 

  • All online OuiShop shop orders will be shipped within 72 hours.
  • VOL. 5.4 is currently shipping.
  • If you have not received a box from last year due to COVID-19 delays, please make sure to email [email protected]
  • If you have received your tracking and your box hasn’t moved yet, make sure to email [email protected] and your box will be on the way shortly.

What is your online return policy?

In response to COVID-19, we have extended our return policy for OuiShop items only up to 60 days from the date of shipment of your items. We will review and extend our return policy based on Stay-at-Home order timelines, so you can wait until closures are over to send back returns.

What are you doing to keep your distribution center staff safe?

Following the state of Texas’ stay at home order and the recommended CDC guidelines, we will continue to practice social distancing by minimizing the number of employees we have in our facility at a given time.

Why do I continue to receive emails about future boxes if VOL. 5.3 has not yet shipped?

Even though we are experiencing a delay in shipment, our team is committed to finding products for our upcoming boxes.  As a small business, we need to continue to promote our upcoming boxes regardless of the logistic issue we are facing. 

Will you continue to launch new products?

We will continue to launch new products and collections during this time. Sign up for the newsletter to find out about any new stuff first

Why is my box missing products?

Unfortunately, all brands have had to ship smaller batches of all products as courier has changed their restrictions, and delivery times are still very unpredictable at the moment. We are in constant communication with our couriers to receive updates, however, since our products are considered non-essential, they are treated as such. We are just as eager to ship all boxes to each of our customers.

  • If you have received your box and a card inside that your additional items will ship separately, please email [email protected] to obtain your tracking number

Are you processing returns/refunds right now?

We apologize for any delay on returns. For the health and safety of our team, we have a small and limited team on-site. We are processing returns as quickly as possible starting with the oldest returns first.  Refunds are processed within 7-10 business days.

Will I receive a return label for my Genesis donation?

For this edition only, please reach out to [email protected] if you would like a pre-paid return label for your donation.  Labels will be emailed to you.

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